FAQ's & Policies

What is the store's return and exchange policy?

All sales are final except for damaged merchandise. There are no exchanges for size or shirt color, except where deemed appropriate by the store. If you receive merchandise that is misprinted, a color other than what you ordered, or damaged during the production and/or shipping process, please send an email to jorlandothebrand@yahoo.com. Please include your order number, describe the issue, and include a photograph of the problem (if applicable). We will then contact our external vendor to report the problem for resolution. You have 14 days from the receipt of the merchandise to report any issues. Sales are final after the 14th day.

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Why does my shirt have a vinegar smell?
​When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry; that's not unusual - it's from a fixation agent applied during the printing process, and it's not permanent. Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment. The solution is simply to wash the garment! Neither the residue nor the smell is permanent, and both should go away after one wash. If the discoloration is noticeable, the quality control team will include a card explaining that it's from the fixation agent.

How accurate is your sizing?

Our apparel is true-to-size. For items marked "slim fit," it is recommended that you order one size up for comfort.

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How long will it take for my items to arrive?

Items usually take about 11-14 business days to arrive. You can expect to receive your items in that time frame. If your items have not arrived within that timeframe, please send an email to jorlandothebrand@yahoo.com. Please include your order number, if applicable, when doing so.